Legal
Refund Policy
Paid Klassified plans are sold by MAIN OÜ and paid through Stripe. This page explains your right of withdrawal, how cancelling works, and when else you get money back.
Your 14-day right of withdrawal
If you are a consumer, you can withdraw from a subscription contract within 14 days of entering into it, without giving a reason. At checkout you ask us to start your paid plan immediately, so if you withdraw we refund what you paid minus a proportionate amount for the service you received: the price of your billing period multiplied by the share of that period that passed before you told us you were withdrawing. If we did not get your request to start immediately, or your account is suspended when you withdraw, we refund in full.
Automatic renewal of the same subscription does not start a new withdrawal period. A new subscription after an earlier one ended does.
How to withdraw
- Online: use Withdraw from contract in the Billing section of your Account page. It ends your subscription immediately.
- By email or post: send any clear statement that you are withdrawing to support@klassified.app or to MAIN OÜ, Soosepa tee 46-2, Pärnamäe küla, Viimsi vald, Harju maakond, 74020, Estonia. Include enough information for us to find your subscription, such as your account email. You can use the model form below, but you do not have to.
It is enough to send your statement before the 14 days are over. We confirm your withdrawal by email without delay and refund within 14 days of receiving it, to the payment method you used, at no cost to you.
Model withdrawal form
To MAIN OÜ, Soosepa tee 46-2, Pärnamäe küla, Viimsi vald, Harju maakond, 74020, Estonia,
support@klassified.app:
I hereby give notice that I withdraw from my contract for the following service: Klassified subscription.
Ordered on:
Name of consumer:
Address of consumer:
Account email:
Date:
Signature (only if this form is sent on paper):
Cancelling
You can cancel at any time in the billing portal linked from the Account page. Cancelling stops the next renewal, and your paid plan stays active until the end of the period you already paid for. Outside the withdrawal period and the cases below, the current period is not refunded.
Changing plans
Upgrades take effect immediately and you pay the difference for the rest of the current period. Downgrades take effect at the next renewal, so you keep your current plan until then.
Other refunds
- You were charged twice or charged by mistake.
- A renewal went through although you had cancelled before the renewal date.
- The paid features did not work for a significant part of the period because of a fault on our side.
- We discontinue your plan, change it in a way that affects you more than slightly and you end the contract, or close your account, including for a breach of our terms (section 6.6 of the Terms of Service). We refund the unused part of the period, except for a plan paid for with stolen or otherwise fraudulent payment means, which is returned to its rightful owner through the card issuer.
Your statutory rights as a consumer, for example if the service is not as described, are not affected by this policy.
App stores
The Klassified desktop apps are free to download, and paid plans are bought through our web checkout. If we ever sell anything through the Microsoft Store or the Apple App Store, we will say before you buy who the seller is and how refunds work.
Free plan
The free plan costs nothing, and you are never charged unless you choose a paid plan.
Questions
Email support@klassified.app. Contacting us first is usually the fastest way to sort out a billing problem. This does not limit your right to contact your bank or card issuer or to use any other legal remedy.