Trust and safety
Report abuse
If a Klassified link was used to send you something illegal or harmful, email abuse@klassified.app. A person reads every report, in English or Estonian.
What to include
- The link, without its key. Delete everything from the
#onward, for example sendhttps://klassified.app/f/AbC123dEf456. We do not need the key, and leaving it out protects anyone else involved. - Why the content is illegal or breaks our Acceptable Use Policy, as precisely as you can.
- When and where you received the link, for example an email, a chat app or a public forum, and any other evidence that does not involve sending us the illegal content.
- Your name and email address. If you are reporting sexual abuse of children, you may leave out both.
- This statement: "I believe in good faith that the information and allegations in this notice are accurate and complete."
Please do not attach the content itself. If it is child sexual abuse material, do not download or forward it; you can also report it to your national hotline through INHOPE or to the police.
What we can do
- Unopened share: we can remove it, so nobody can open it.
- File share: files can only be shared from a verified account, and while our file-share log exists we can tell which account created the share, even after it was downloaded. We can then suspend or close that account.
- Note: notes can be created without an account and leave no record of who made them. Once a note has been opened it no longer exists on our servers. We still record the report and can block network addresses used for repeated abuse.
- Where information gives rise to a suspicion of a criminal offence that threatens someone's life or safety, we promptly inform the competent authorities.
What we cannot do
We cannot read encrypted content, bring back a share that was already opened or has expired, or tell you who received a link; we do not keep a list of recipients. Knowing this helps you decide where else to report, for example to the police or to the platform where you received the link.
How we respond
If you give us an email address, we confirm that we received your report without undue delay. We handle reports about sexual abuse of children, malware, phishing and threats to someone's safety first. We assess every report in a timely, diligent and objective way, and tell you what we decided and how you can contest it. If you disagree, reply to our message and we will review the decision again.
Copyright and other rights
Rights holders can send a notice to abuse@klassified.app with the link without its key, the work concerned, and why you own the rights or may act for the owner. We may ask for more information if we need it. We handle these notices like other reports.
Contact points under the Digital Services Act
Klassified is operated by MAIN OÜ (registry code 11272196, Estonia). abuse@klassified.app is our single point of contact both for users of the service (Article 12) and for authorities of EU Member States, the European Commission and the European Board for Digital Services (Article 11). It is handled by a person, in English or Estonian. Requests for user data must be made under the applicable law. We cannot decrypt shares, and we hold only the data described in our Privacy Policy.